The WelcomeCard Ruhr - FAQ
Do you have any questions about the WelcomeCard Ruhr? Your questions are answered here!
The WelcomeCard Ruhr includes free use of public transport within the chosen area (West, South or Centre) and the chosen period of validity (24h, 48h, or 72h).
In addition to this, with the WelcomeCard Ruhr, the participating tourist attractions can be visited either once at no cost or (several times) at half price. An overview of all the participating service partners is provided here.
The use of the WelcomeCard Ruhr within the area is valid for journeys taken on public transport. No geographical limit applies to visits to the participating providers of the tourist services. It is possible to visit all the sights independently of their geographical location. If the attraction is outside the chosen geographical area of validity, an additional ticket (at a cost of € 3.50 per trip) is required for a journey on public transport.
The possibility of purchasing an additional ticket is only available in the area covered by the VRR (Rhine Ruhr Transport Authority). The towns and cities covered by the Westphalia tariff (Selm, Werne an der Lippe, Hamm, Lünen, Bergkamen, Kamen, Bönen, Unna, Fröndenberg, Holzwickede and Schwerte) are exempt from this rule. Further information on additional tickets is available here.
The 24h card is available for 25 Euros, the 48h card for 35 Euros, and the 72h card for 45 Euros.
No distinction is made between cards for adults and children.
In general, children up to the age of 6 can travel on public transport free of charge if accompanied by an adult, and between the ages of 6 and 14, for the reduced children's fare. The prices of the participating tourism partners vary.
Before purchasing a WelcomeCard Ruhr for children, we recommend you to find out about the prices and conditions of our partners to determine whether it is worth buying a WelcomeCard Ruhr for your requirements.
The WelcomeCard Ruhr is available here:
- In the web shop at www.welcomecard.ruhr
- Over the hotline of Ruhr Tourism GmbH +49 (0)1806 18 16 20 - € 0.20 per call from German landlines; mobile phone charges are max. € 0.60 per call
- On location at the Service Centre of Ruhr Tourism GmbH (Centroallee 261, 46047 Oberhausen), which is opposite the Metronom Theatre, Parkhaus 4. Opening hours: Mon.-Thur. 9 am - 4 pm, Fri. 9 am – 1 pm, closed on Sat. and Sun.
On location at the following tourist information offices:
- Bochum Ticket Shop Touristinfo/RUHR.INFOCENTER, Huestraße 9, 44787 Bochum, Mon.-Fri. 9 am - 6 pm, Sat. 9 am - 4 pm, closed on Sun.
- Dortmundtourismus GmbH, Kampstraße 80, 44137 Dortmund, Mon.-Fri. 9 am - 6 pm, Sat. 9 am - 3 pm, closed on Sun.
- Tourist Information Duisburg, Königstraße 86, 47051 Duisburg, Mon. - Sat. 10 am – 6 pm, closed on Sun.
- Touristikzentrale Essen, Am Hauptbahnhof 2, 45127 Essen, Mon. - Fri. 9 am - 5 pm, Sat. 10 am - 1 pm, closed on Sun.
- Mülheimer City Marketing (tourist info at the MedienHaus), Synagogenplatz 3, 45468 Mülheim an der Ruhr, Mon.-Fri. 9 am - 6 pm, Sat. 10 am - 2 pm, closed on Sun.
No distinction is made between a WCR for adults and children. The WCR is based on the adult prices for public transport and the tourist service partners and is only available in one version.
In general, children up to the age of 6 can travel on public transport free of charge if accompanied by an adult, and between the ages of 6 and 14, for the reduced children's fare. The admission prices for children at the participating tourist partners vary.
Before purchasing a WelcomeCard Ruhr for children, we recommend you to find out about the prices and conditions of our partners to determine whether it is worth buying a WelcomeCard Ruhr for your requirements.
No. The WelcomeCard Ruhr is only valid for individual persons. The WelcomeCard Ruhr is personalised with the surname, first name and date of birth of the card holder, and is only valid if used by this person.
The WelcomeCard Ruhr consists of two tickets. Firstly, there is the ticket for using public transport services, which is scanned with a QR code, and secondly, there is the ticket for using the tourist services, which is scanned with a QR code or bar code.
No discounts are available for groups such as school students, apprentices, senior citizens or people with disabilities.
In this respect, the partners of the WelcomeCard Ruhr have different arrangements, over which the WelcomeCard Ruhr does not have any control. We therefore recommend you to find out in advance about the prices and conditions offered by our partners.
The WelcomeCard Ruhr is available for the following time frames.
• 24 h (for 25 Euros)
• 48 h (for 35 Euros)
• 72 h (for 45 Euros)
The holder decides the start of the validity period (the day and time) of their WelcomeCard Ruhr at the time of purchase. From this date and time, the card is then valid for either 24h, 48h or 72h.